Here are 4 truly timeless keys that will help you focus on success:
- Realize that EVERYONE is important- First and foremost you must realize that EVERYONE is important. From the bottom of the barrel associate to the top of the food chain President to every single guest that steps foot onto your property. If you start to realize the simple rule of TREATING EVERYBODY THE SAME, you change your thinking. Some of your most important guests are the ones that return to your property day in and day out to give the very best they can daily.....your colleagues. I am in no way disagreeing that every single guest is important and the ones you normally focus on but if you switch your thinking to include EVERYONE, you will begin to understand that you will grow so much richer for it. Your colleagues are the HEART of your business. They return day in a day out and without them, you wouldn't have a place for those guests to spend their money and THEY are the reason your guests return time and time again. You see service is what people require and want to pay money for. Sure, everyone needs a bed, or merchandise and certainly food to sustain them but it's the human interactions that truly make a difference.
- Give your people a purpose- Once you have changed your thought process for our first key, you will begin to get a return immediately. OWNERSHIP!! Your colleagues will start to recognize that you believe in them, which in turn is given right back to your guests. My best piece of advice has and will always be, hire people better than you and you will receive ten fold back. Empowerment gives purpose and more about that later in the blog, however when your people start to know they matter, something magical starts to happen.
- Appreciate them, recognize their efforts and encourage encourage encourage- You have started to learn that the keys to success are your PEOPLE- NOT ONLY YOUR GUESTS!! Everyone can be entitled to a bad day, however when you switch your thought process to encouragement and appreciation and recognition, then your colleagues start to morph into wondrous assets. A little encouragement goes a very long way. Remember a time in your employment years when you were working your butt of and NEVER recognized and how to loathed going to work only to not be appreciated. I can certainly tell you that my life changed when I started working for a company that BELIEVED IN THEIR PEOPLE!! They empowered us to make decisions on our own, thus levitating some of the stress from the leaders and creating leaders in the making. Acknowledgement is an incredible gift that can go a very long way. Create an experiment if you will. Take a week or two, keep a journal of every time you encourage someone, recognize a colleague for their services and encourage them during a particularity difficult run and I can place money on the fact that you will have a changed colleague. BE MY GUEST- TRY IT!!
- Make your colleagues your brand- Walt Disney knew from a very young age that he could create it but it was the PEOPLE would would make it. It's not the rides, the food although it's all pretty magical if you ask me but it's truly the people that MAKE Disney. Remember any time you have visited a Disney property and you can fondly remember every experience that created magic for you. Sure, you can find some pretty intense Cast Members but at the very heart of it is PASSION and they are certainly that. They merely go to work on a daily basis because of the opportunities to create magic, certainly not for the paycheck. ;)
Check back with me after trying them for a few weeks, I assure you, I will receive letters of gratitude and appreciation for the list.
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