Is it passion or pay check that gets you into the workplace??

Are you serving with passion? 

Are you merely waiting for that pay check at the end of the day?

You can be certain that passion cannot be taught, it grows inside you. It can be nurtured yes, often times at a young age but certainly not taught. 

Remember that kid in grade school who always said she wanted to be a teacher? She was always the one leading in plays, showing the rest of us how to use her toys, wanted us to pat attention. She knew.

In my case, my family owned a small restaurant, I was around people from a very young age, I was shown the correct way to assist folks by my grandparents. They were exceptionally hard working & had high standards of service, even for a small town restaurant like ours. When they moved North, sure the location changed, but the service certainly did not!

Either inside the kitchen creating the scrumptious meals or out in the dinning room entertaining the patiently waiting guests, my passion for taking care of people was nurtured very early on.

Transitioning into the Hotel industry was a natural step for me. It was the same process, make sure those guests entering the Hotel are well taken care of, ensure their needs are met. 

Did the door person welcome them warmly? Assist with their bags to check-in? Did the front lines staff offer a genuine greeting, meet their preferences, offered assistance with property details? Did the bellman bring them swiftly to their room, luggage in hand, friendly & helpful? 

Or are your colleagues merely waiting for the lady second of their shift to finish so they can bolt out those doors? Do they initiate conversation with the guests? Are they helpful? Do they even look like they WANT to be there? Uniform complete? Clean? Crisp? Do they show up early, eager to hit the floor? Are the present? Do they participate?

Often times we hire the wrong colleagues, but there is also another factor not considered....service time. I've been with the company for 20 yrs. profound statement, however is it fueled with joy? Is there happiness attached with it? Is it bills, benefits & bull that keeps them? 

Your bussiness is your home. Your going to be spending a very long time there, these people will be your day family. As a member of Management, we would hope you would pay close attention to your colleagues, distinguish if it's passion or a pay check they are working for here. 

Getting your Management Team on the same page

It's been a very long time since my last post, primarily because I really had writers block. It's been talked of for centuries, mainly moments of nothingness. When your struggling to post a Blog it becomes even harder.
 Been considering returning so I have a topic & my usual opinion so here goes nothing:

Is your Management Team on the same page?
Many times, teams have been bound together for many years, continuing in the daily ebb & flow of routine. Often times, feathers become ruffled & personalities need sorting out when someone new is thrown into the mix.
The leader remains steadfast in their convictions of hiring the "newbie" although the team they will be working with undoubtedly have their obvious concerns.
However, was the Team already all on the same page to begin with? It seems a great tats to enter a new location; so much to consider, to think about. Training, routines, standards, personalities to connect with. Sometimes Teams pre-established don't remember what it was like to be the new comer & are often times guilty of not showcasing the very things the company wants conveyed on a daily basis.
Trying to accomplish so much in short periods of time is often a gift for those in this world. Hospitality means adapting quickly to your surroundings. A Hotel is a Hotel is a Hotel.
They all equal exactly the same premise: lodging for guests. A guest enters looking for a comfortable place to lay their head for the evening. Expectations differ between guest to guest obviously, however to concept never changes from brand to brand.
Personalities do. Passions do as well. Talent is ever present- some obviously more than others. Properties offer so many differences: benefits, perks, locations, standards.
One thing that shouldn't change but often times is extremely noticeable are the leaders- do they mesh well? Are they compatible? Are they co-existing together comfortably or are conflicts arising? Are the leaders adaptable to changes or are the number of years behind your badge number clouding you from your own personal growth?
Many times properties are requesting someone who is encouraging, supportive to their staff, passionate about what they do everyday. There are those that often get stuck inside personal obligations that they often forget the reason they stayed in the field. Or, was it merely the larger scaled pay check that often accompanies someone in the field? The benefits?
Your question should be to yourself, is the Team I'm with offering me the same things I myself are expected to give those under me? I'm i rewarded for my dedication? My ideas? My hard effort or am I merely an expectation? A body? Am I encouraged? Is MY TEAM all on the same page?