I have been in this crazy world of Hospitality for some time now and I can honestly tell you, I LOVE IT. I have had the opportunity to work for some incredible properties, I have had the very best leaders and, sadly, the very worse.
There is so much going on in today's employment markets, not to mention a seemingly endless supply of things to remember and bring to the table each and everyday. Do you in fact bring the positive to your property? Are you walking through the doors for your scheduled shift with a smile on your face, a zip in your step and the outlook that it's gonna be a FANTASTIC DAY?
People often wonder if I am truly who I say that I am, and if I truly walk through the doors of my tiny Hotel in rural Canada with all that I speak of in my blogs and what I post on some websites. I can get some of my colleagues to come and tell you that I do but I know that each and everyday when I wake up, I AM happy, I am filled with JOY to have the opportunity to go into a place that I LOVE working.
Your daily outlook is yours and yours alone. You must realize that when you completely change your outlook, you will change your life. Being happy, positive and filled with joy is something that your guests can SEE, SENSE and FEEL.
Hospitality is a fickle business and in this day in age, the employment market busting at the seems with people from every age, race and experience trying to get a job, what will set you apart from the pack is your attitude. My guests know that I LOVE MY JOB. I have had multiple comments from guests since I started a mere 3 months ago that I am a ray of sunshine, a joy to deal with daily. I am so proud of that. I am delighted to be of assistance, whatever that can be. I love to go above and beyond for my guests and I have truly realized that being authentic and genuine and happy and positive is a CHOICE, a DAILY CHOICE.
When I wake up, I know what type of day I am going to have merely by how I feel. I know it is my decision and mine alone to change it if it is not what I want as well. If I am grumpy or angry about something, I can make the decision to bring it WITH ME, or LEAVE IT AT THE DOOR. Things come up though, and reactions are reactions but you can always make the choice.
So, tomorrow, when your gearing up to leave for work, check to see what your feeling and change it. I assure you, you will certainly NOT be disappointed and those guests will appreciate it way more than you might realize.
