Is it passion or pay check that gets you into the workplace??

Are you serving with passion? 

Are you merely waiting for that pay check at the end of the day?

You can be certain that passion cannot be taught, it grows inside you. It can be nurtured yes, often times at a young age but certainly not taught. 

Remember that kid in grade school who always said she wanted to be a teacher? She was always the one leading in plays, showing the rest of us how to use her toys, wanted us to pat attention. She knew.

In my case, my family owned a small restaurant, I was around people from a very young age, I was shown the correct way to assist folks by my grandparents. They were exceptionally hard working & had high standards of service, even for a small town restaurant like ours. When they moved North, sure the location changed, but the service certainly did not!

Either inside the kitchen creating the scrumptious meals or out in the dinning room entertaining the patiently waiting guests, my passion for taking care of people was nurtured very early on.

Transitioning into the Hotel industry was a natural step for me. It was the same process, make sure those guests entering the Hotel are well taken care of, ensure their needs are met. 

Did the door person welcome them warmly? Assist with their bags to check-in? Did the front lines staff offer a genuine greeting, meet their preferences, offered assistance with property details? Did the bellman bring them swiftly to their room, luggage in hand, friendly & helpful? 

Or are your colleagues merely waiting for the lady second of their shift to finish so they can bolt out those doors? Do they initiate conversation with the guests? Are they helpful? Do they even look like they WANT to be there? Uniform complete? Clean? Crisp? Do they show up early, eager to hit the floor? Are the present? Do they participate?

Often times we hire the wrong colleagues, but there is also another factor not considered....service time. I've been with the company for 20 yrs. profound statement, however is it fueled with joy? Is there happiness attached with it? Is it bills, benefits & bull that keeps them? 

Your bussiness is your home. Your going to be spending a very long time there, these people will be your day family. As a member of Management, we would hope you would pay close attention to your colleagues, distinguish if it's passion or a pay check they are working for here.