Monday, April 23, 2012

Great Managers lead THROUGH a Team

Some will say that Manage your team might seem so clear sounding although when we actually break it down, some may not even understand the concept. As I see it, understanding a Hospitality Team is understanding that the leader should lead their associates and direct them, not abuse and demand them.
People truly feel more committed and like they are making a contribution when in a TEAM environment. A mutual common goal creates an amazing atmosphere for success. It brings others together, not alienates and segregates. This social and emotional bond makes everyone believe WE will all succeed together or fail together and one ONE can succeed if the team fails. Unless you have never experienced what being in a team really is, you wouldn't comprehend these statements.
Something incredible happens in a team environment:
  1. A mutual sense of purpose- Even the highest preforming team believes this to be true. This is the largest difference in creating something quite magical. This is exactly what pulls people together and makes you feel that you are included in something bigger than themselves.
  2. Tangible goals based on that purpose- Purpose must be made concrete or it will swiftly die. To ensure it sustains it's sense of purpose, every team must strive towards specific, real achievements that will fulfill that purpose.
Think of it merely as glue holding that team together. Purpose without concrete goals is just a dream. Remember that a team also must have roles and responsibilities to work. Work processes is also a key ingredient if you will. The exact way that the team does the work, for example the way decisions are made. Also, keys such as values, standards, etc. This defines exactly what this team expects of each player.

Then, your job as leader is to foster and then sustain these key ingredients that will assist your team.
A wonderful and well defined team can create magic, success and joy for all involved.
My question is this- are you infact leading THROUGH your team?

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