Building rapport

Why do you sometimes feel when you meet someone after 2 seconds that you have known each other for years it seems? Or, did you feel as though you were pulling teeth to try and get a smile out of someone? Can you build it? Rapport is an extremely important tool to use for everything in our lives and knowing and understanding what it is and what it does for you, you can totally use it to your advantage and make all your interactions with people successful ones.
To help you on this rapport quest, perhaps first we need to learn exactly WHAT it is?

What is RAPPORT?
Rapport is a relationship of mutual  understanding or trust between people.
Indicators of good rapport:

• similar body language
• gesturing in the same way
• same rhythm of speech and movement
• similar breathing levels
• tone of voice

Now that we have brought out exactly what it is and examples of it, we can totally start to recognize why it is so important. Guests, customers, suppliers and even your colleagues. The more you recognize the indicators, the more you can change yourself and adjust to mirror NOT mimic the person with whom you are trying to establish a rapport with.
Have you thought about your words? Have you heard that your tone, volume, pitch and emphasis actually accounts for 38% of communication that we acknowledge. 55% actually comes from the person's appearance and physiology. I mean how we SIT or STAND and our facial expressions truly do mean something so be very aware. If your keeping count, that means 93% of our communications are actually unconscious ones.

Just remember that being aware of ourselves, paying attention and remember to SMILE all create a rapport that will assist you your entire life. Once you can master the art of excellent rapport, you are set for life.