The success if any Hotel isn't just about getting the guests into your rooms, it isn't about the delicious food that your signature restaurant had rave reviews about. Sure, it helps, all of it helps....makes it an incredible location. As Walt Disney once said, "it's the people that make the difference". He knew very well that creating magic was great but it's the folks you have working for you that rule make your place....well to paraphrase- MAGICAL.
Take a peak at this article from HOTEL NEWS NOW- if your not engaged with the 8 keys, you may have to rethink things.
8 keys for successful hotel work teams
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