Yes, I mentioned colleagues, they are your priority as well. I have always said, those guests coming in through that door are your top priority but I am curious, are those BEHIND the counter being tended to as well? Are you providing that oh so needed positive feedback?
Sometimes in this business, the daily tasks of checking in & out guests or cleaning those rooms is strangely a ritual. Clock in, get pass on from someone, collect your assignments, collect your cart and carry on to your first room, get your float, count it and get out to the desk and wait for your first of many guests. It all seems so boring to some. Day in and day out, the very same thing, over and over again. As a leader, are you paying attention to those colleagues? Have you noticed that housekeeper doing alittle something special for that guest who has been in that room for a few nights? Extra tea or coffee perhaps since they noticed more of one product taken than others, did you see that guest service agent chat with that guest only to recognize that the guest was here for something other than pleasure and offered a kind word or recommendations for dinner?
These things may be the norm for most of us in the field, however to a leader it should be a time to praise. Ensuring that your providing adequate praise and encouragement is tops on your to do list. You should encourage your team to shine. It's why they came to work today, to be recognized by someone. I really love to hear I have done an awesome job, it puts a spring in my step. I love it even more so when I hear it from a guest, that tells me that I am doing exactly what I was called to do in my life, serve others.
For example, I was interviewing recently for another lead position and when we completed the telephone interview, the ladies that were conducting the interview mentioned that this was one of the best interviews they have done in some time. They enjoyed very much hearing my answers, stories and the laughter that we shared. It was refreshing to them. That was an excellent sign. It gives me hope that if I am actually offered a position at this particular property, my talents will not go unnoticed and that positive feedback will continue. This is certainly a place I want to work.
So, ask yourself today, as your getting ready to head out the door, or if you have finished for the day, perhaps starting your weekend............did I offer positive feedback today? Am I going to pay close attention to my colleague today and recognize a job well done? You certainly don't have to be a leader to do this either because I am known for recognizing others I work with, either housekeepers, maintenance or anyone really. We are all on a TEAM and we all need to work together to create that magic our guests require and expect from us. So get out there and start spreading the positive, your gonna thank me that you did.
No comments:
Post a Comment