Is your team BORED WITH THE BASICS?

Strange title for a blog entry I'm sure your thinking, correct?
Look, if you have been in the industry for some time now, your probably working on auto-pilot. Your day to day tasks happen automatically....or ARE they?

The Greek word for "hospitality" is philoxenia........to literally translate that by a Greek is "the love of strangers". People in the hospitality industry love to create an environment of warmth a feeling of home to all friends, family and guests alike. They often possess a gift of courtesy, even having an incredible sensitivity to others.
For better or worse, we love what we do, but are we constantly updating the basics? Do we recognize the basic needs of our guests? Are we excelling in that? Does your hotel offer the cleanest rooms? Does your restaurant have a clean dining room? Are your colleagues wearing pressed uniforms and look the part? Ready to go?

Look, this all sounds simpleton obviously but this is why it's written. When we shift our thinking back to the fundamentals of service, we can better serve our guests. Ensuring we are excelling in the basics means we can then start to focus on the extras. But I digress, we are starting from the beginning, which......if you ask anyone, they will agree it is fine place to start.

From simply put policies and procedures to clear communications, referring back to the very basics of business will ensure that your guests are provided with the fundamentals.
When you provide them the love of strangers as those Greeks put it so perfectly, your setting yourself up for great success.