The definition of service terms

Are you wondering what that term you heard really meant in the Hospitality world?
I mean when someone says they are Enthusiastic......what does it really mean?

The service industry, or Hospitality Industry as we like to call it has many different definitions and here is a breakdown of a few:

SPIRIT:
Everyone wans to connect with people and companies that make them FEEL GOOD. A positive spirit and attitude will only lead to POSITIVE RESULTS.

ENTHUSIASM: When people in an organization like what they do, it shows. Thier enthusiasm transfers to the guest and assists to create a positive connection.

RESPONSIBILITY: Giving your colleagues ownership of thier roles within the company assists to instill a sense of pride and commitment.

VISIBILITY: Besides servers, front desk agents, managers or sales people who are in front of the guests constantly, back of the house people also need to be recognized and acknowledged for their work.

INTEREST: TRy to eliminate the "ONE SIZE FITS ALL" attitude and customize your offerings to fit your guests needs instead.

COMMUNICATIONS: Whether to your colleagues or your guest, speak with a consistent voice that embraces your brand's essence.

EXCELLENCE: Each person in your organization is an ambassador for your brand. Strive for excellence and keep your guests and your colleagues engaged and happy.


When you freely use these examples of service with your colleagues and guests alike, your on your way to a profitable result.