Many properties are starting to offer the same type of training, University. That's right, you read that correctly, University. They offer a site that you may visit 24 hrs a day, 7 days a week at your leisure. This gives the colleague the opportunity to do their own training. Is this right? Is this the proper way of training a colleague? Are they getting the information needed to properly do their job?
Hilton Hotels have started a developed site making each colleague responsible for his or her own development. Hilton University doesn't limit them only to being on property in a shift at the property. The courses were actually developed in partnership with Harvard & Cornell Universities.
Choice properties also have Choice University, able to visit the site 24 hrs a day, 7 days a week however I am unsure at post time exactly who is responsible for development.
We are told that many times colleagues are in the dark about promotions and advertising from their very own properties and this is a fantastic education opportunity for everyone to find information compiled in one location. In the University sites, the student gets to travel through modules at their very own pace, retracing steps not understood or in need of review when needed.
Disney Institute has also been created for more than just the Disney Cast Members, it was actually created for anyone willing to pay to receive Disney training. This program was created as many people in the past made inquiries to Disney in regards to the possibilities of learning the famed Disney MAGIC secrets.
These programs offered are actually hosted by former Disney CEO's, trainers and many.....many Disney Top Leaders. Disney has spared no expense to provide everything that makes Disney......well......Magical.
Learning how to accept guests, how to act, things to do to adjust your own business to create more revenue, more magic. Sounds silly to some I am sure but make no mistake, this is BIG BUSINESS. Disney Institute has been experiencing great demand for many many years. You are immersed in Disney Culture, and find out the Traditions and daily business practices that make Disney the Empire that it is today. I mean, it wasn't always that way but remember, Disney is only Disney because of the Cast Members it has and it has many.
Over 65,000 in Florida alone, Disney is the largest employer in the World. That means obviously they are doing something right.
I am so proud and honored that I am a Disney Cast Alumni. I spend much time training, offered the same training that each and every current Cast Members are offered. Traveling to Disney University for classes. Then, your not dropped into your location without more training, your actually offered at least another 2 weeks of hands on, personalized training and you are never left to feel alone. The knowledge I received it actually something I go back to for every position I have received since my contract completed.
I was taught the highest standards, the very best of the best.
Does your company provide you that? Do you have people that are available to provide one on one training? Are you left alone after a day of reading a manual and expected to know everything? Are you set up for success?
To the future of Hospitality, Hilton, Disney and even Choice properties have begun offering the opportunity for you the colleague to succeed. You can be reassured that learning from the past has offered a bright new future for the new and up and coming stars in the Hospitality Industry and I for one cannot wait to see the future.
No comments:
Post a Comment