Moving into a smaller venue

It can be said that starting at the top and working your way backwards is certainly not the optimal plan for ones career, however, sometimes taking a step back is a giant leap forward. So I'm told. ;)
Going from a property with 1300 + rooms to one that is only peaking at 64, you have to switch your gears. It is imperative that you remember one thing however, GUEST SERVICE EXCELLENCE IS MORE IMPORTANT THAN EVERY!!
Small town Inn's and Resorts have an opportunity to shine for the traveler. Ensuring that the proper people are being hired is really the key. Everyone should be extremely focused on each guest that walks through their doors. The WOW factor is something that can certainly be created in these situations.
I am coming in from a two of the most highly populated cities in Canada. That means PEOPLE. Guests are coming from every corner of your eyes and the level of service tends to differ. When you are forced to move to small town Canada, your opportunity to showcase your talents is prevalent. Previous properties have offered much training and have even offered you the opportunities to be promoted, however now is the time to showcase that.

Ensuring that each and every guest is treated with respect and even so much as allowing your new colleagues to see how the BIG CITY DWELLERS do their thing. I know that my new employers had their doubts about bringing in a city gal, but as I have been trying to explain to them from the original telephone call, a guest is a guest is a guest. Doesn't matter if it is Walt Disney, Casino Rama or small town Canada, each and every guest should be treated with the very same principals of those pricier, higher budgeted properties.
Being in the guest service industry allows me the opportunity to share some time with all walks of life. I can also assure you that there are many richer people staying at the smaller properties although you may not even recognize what they look like. You don't become wealthy by throwing away your money. Being practical is truly how it is done. I would never say that staying at the Fairmont Royal York isn't a treat but that's exactly what it is, a TREAT!!
The regular Joe and Becky don't stay there on a regular basis and these are the people that become those wealthy people.
As they walk into the lobby, a friendly smile and a lovely chit chat is exactly what I like to offer each guest. I truly love to hear where people are traveling from, what they doing whilst in the area and any extra little something I can provide for them, well that makes MY day, not to mention their travel experience.
So, as I start the newest chapter in my life's novel, I look most forward to the people I will meet here along my travels and look to them to teach ME something that I may share with others along my journey.